bank teller referral questions

Go looking for problems.

Sure, I should do 'Discovery' but what am I really hoping to learn. Today, the teller position is a stopgap job at many banks while people figure out what else they will do with their lives. What characteristics do you think good tellers possess. If you share this, print it out, or reproduce it in any way, please retain this copyright statement. Get them talking about their lives and you’ll uncover problems you can address. Free interview details posted anonymously by PNC Financial Services Group interview candidates. How do you react when you know you are getting sold? Get them talking about the problem, they’ll be more inclined to listen to ideas and potential solutions. Here is one example: Conversation Clue: Customer tells you that he has just moved into the area. Is it any wonder why they find it difficult to sell? Watch out for false compliments. Someone who won’t be tempted by opportunity or give in to bribes. Those problems occur as people mover through various life events (get married, retire, have kids etc). What’s new in their life, at their job, with the family? Renovate? Tellers have the toughest job in the world when it comes to selling. Asking the right bank teller interview questions can help you make sure the staff you hire is perfect for this customer service role. Any bank or credit union struggling with on-boarding or cross-selling should give this a try. Listen carefully to how the applicant answers this question. Anything that takes them off that path will be considered inconvenient by most unless they agree they want to go there. Bank tellers are one entry-level position that seems doomed by the rise of automated operations. What products can you sell, what type of client do you need to refer?

A bank teller’s job is repetitive and often boring. Give an example of great customer service you delivered in your current job. 134 PNC Financial Services Group Bank Teller interview questions and 119 interview reviews.

Loan products allow them to get things sooner than they would if they had to save up for them. Expect clear, well-prepared answers that give you information about the applicants’ work history and suitability for the industry. You are in financial services. Tellers will have to handle large sums regularly. %PDF-1.4 %���� It takes a special type of personality to remain excited about this type of work and to carry their positive emotion into the workplace and to the customer.

Could they be making more on account balances they have with you? Your products solve financial problems people have. Need to get better and filtering candidates before in-person interviews? The motivator? It’s fairly intuitive to see how slice-of-life biographical profiles of your employees would trigger lively, engaging customer conversations. If they acknowledge that something is a problem (because you asked) then suggest you can help (not mentioning the product, just that you can potentially solve the problem) then ask for permission to go to the next step (interview them further, refer, set up another time to talk etc). Confirmation Question:“Do you have a local bank yet?” By laying out a process by which tellers can become experts in mortgages or securities and move into more senior roles, banks can keep talented employees in the fold and groom them for success. Pitching products without getting some acknowledgement from the client that they have a need is like taking a shot in the dark.

What about the account they are in – are the service charges too high? Travel? They are told to spot opportunities, cross sell products and services all while keeping their line ups to a minimum. You want to hire someone who is honest to a fault and able to confide in superiors even when it may endanger their personal relationships with coworkers.

You also need an employee who is willing to inform a manager about poor ethical conduct of co-workers or even superiors. All these are considerations that need to be factored into the decision about what to do next with this opportunity. The data shows a different story, however. Is it stressful?

I interviewed at PNC Financial Services Group (Akron, OH). Personal attention.

Increase their confidence level or decrease their stress. Don’t sell. Here are the top tips and strategies for bank Especially when you consider the client usually wants to get in and out of the branch quickly. - Smile. the sales referral opportunity are called Confirmation Questions. Bank Survey Reveals only 16% of Canadians Polled Achieved their 2017 Financial Goal... and It's Partly Our Fault.

Get permission to sell. If they’re passionate about a particular banking product, they may be able to sell your patrons on it, too. �y��ótX�����8�2h1:lg�ߍt`�h� d��{���������(�&[vI?3�._�q��g���5ϱuJ� �͢Q�f�3И� Щ�dřa�.5�!d -WI�Z�P��MX�D����3`�S^�Ib�ʅ8c�k��њ�̀�`��&�m��5f�W�m�n9���K�H���)�ϥ7c�#��@����0��*R�O�ĺ�H� Where there’s smoke, there’s fire. What about the future and their ability to retire or send the kids to college?

Privacy Policy. You need to be certain they can handle it.

Post a Bank Teller job to 100 job boards with one submission. Tellers have the toughest job in the world when it comes to selling.

Give them a sense of peace of mind or security. 4��^zq�M�6�:^o���>j-��Pۤ0ൡ�O����/��"M��)ce�$cp*y�����A�~s4��(��s�Z+���~( |9&R��탼��D��4&di�����;��ğ���+y�G�jR�����Hcm�����)���s@����00�� Are there areas where they could be saving money? Also if you want even more ideas, check out our 25 common interview questions. Temptation is something many bank tellers will face on a regular basis. Copyright © 2012 by Fusion Performance Group Inc. Are they confident in their current financial picture? Hi everyone, I've just started working at Citibank as a new teller for the last few weeks but up till now I have mostly been observing tellers and occasionally practicing on customers when the branch isn't busy. Are they paying too much in credit card interest? - Greet them promptly.

Have a plan what to do next. Look for an answer that shows commitment to providing a great customer experience and a strong interest in advancing within the bank. Also understand that just because people don’t bring you their financial problems, does not mean that they do not exist. If not, do they have any relevant customer service work experience?

Most of us put up a wall. Check out our guide to phone interviews. If you do have someone that agrees they want to proceed, know what your options are. Trust among coworkers is important, but loyalty to the bank is more important. This question gives the applicant an opportunity to ‘sell’ you the products they use. What other opportunities might go along with this discussion you are about to have? The process took 2 weeks. Do they have access to money when they need it – wherever they are in the world?

It takes a … Make them money.

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