I rebooted the Hitron router and the 5G network names would reappear for a few hours. RogersMoin.

You can manually change that list priority by following the procedure as outlined in the following link: http://www.eightforums.com/tutorials/20152-wireless-networks-priority-change-windows-8-a.html. If you can list the exact model numbers of the laptops we can look up the specs and see what the wifi will support.

Therefore I'm not getting the speeds that I should be.

‎08-16-2015

Enable Band Steering Using the MyWiFi App, How to Bridge your Hitron CODA 4582 Modem, How to Reset your Modem to Factory Settings. Its a simple procedure that most customers would probably use without any problems. I have same problem. 10:00 PM Unable to find 5G wireless signal on the new installed hitron modem I tried 4 hours, did research here and googled, I still couldn't figure out how I can find the 5G signal for my two laptops.. - edited

I don’t have any smart home stuff using 5G - I have a nest thermostat and 2 nest smoke detectors and a garage door opener on the 2.5G network. Then I wanted to configure a guest SSID and I had read that you could either call tech support or use the Cisco Easy Connect software on the USB stick included in the box. Note: For those people , whose computer Does not support 5.4 GHz , they can enable 5.4 GHz on laptop / PC by buying external USB WiFi Adaptor. Switch SHAW router to Bridge mode. There is no logical reason for any ISP to hide the multiple guest account capability that resides in the modem and end up expending manpower having to set these up over the phone.

Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you left click on the wifi symbol located on the lower right hand corner of your screen, it should bring up all of the local networks, ranked basically by receive power, so both the 2.4 and 5 Ghz networks should be at the top of the list, unless you have a nearby neighbour who is running a wifi router with enough power to put his network at the top of that list. However, by the next day the problem reoccurred with the replacement Hitron …

We are aware that CGN3ACR users are still unable to access the feature to setup multiple SSIDs through “cusadmin”. Typical of laptops, but not good. By default, your WPS push-button will be switched off.

When I try to create the connection from my Network Sharing centre (windows it says the network already exists. The goal of the Rogers Community is to help you find answers on everything Rogers. Just ask!

I go to 'Wireless' under 'Basic Settings' choose 2.4G or 5G, on the right hand side of the screen under 'Multiple SSID Settings' I only see the following submenus:'NetworkName', 'Enable', 'Broadcast SSID', and 'WWM(QOS). Steps to solve this problem: 1.

Fwiw...... That setup stick has been around in its current form for a long time, my guess would be maybe five years or longer. - last edited on

Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If that is the case, the instructions should be modified to indicate that the feature is available through tech support only. We would like to help you in regards to this situation.

‎08-16-2015

by I finally called Shaw support a few weeks ago and they couldn't trouble shoot the problem. Assuming that the 5 Ghz network is received by the laptop now, you can change the network priorities so that the 5 Ghz network is the network of choice.

Either way, it would be extremely odd.

With respect to "you're better off buying a router with external antenna" I think this is often sound advice - but my use case is straightforward enough that I'm happy to stick with the simpler "one box" solution. According to rogers setup I should see the following: The following steps explain how to configure the wireless network on a Hitron CGN3ACR. Hitron CGN3ACR missing 2.4G & 5G multiple SSID set... That's what we're here for! Thanks @Datalink, I have brought all your inquiries to the attention of the appropriate department. feature to setup multiple SSIDs through “cusadmin”. Has anybody else experienced this problem and have any long term solutions?

SPEED shouldnt really be a difference.The max speed for the N between the 2.4 and the 5 are the exact same.The only major difference.. is the 5 has a shorter range.. but while within that range will often have a stronger signal, so less chance of a bad signal between it and the router.As well, you tend to NOT get the same interfearance on the 5 as you do with the 2.4 (from portables, microwaves, etc). Connect an Ethernet cable from the PC to the modem. I don't see secondary SSID or Multiple SSID to enable it. 01:43 PM.

All rights reserved. - last edited on That's what we're here for! Although I grant you that it's kind of crazy to have to make a phone call to set up a guest SSID - and one that lacks any WPA2 security at that. To activate it, you will need to use your GUI until the new frmware is …

Solved! Can't find what you're looking for? Don't know why anyone would decide to take such a simple function and lock out of the users ability to use it.

Is there an firmware update request in the system to enable end users to use the function? RogersJermaine. To try to resolve this issue, in January, I purchased a Netgear Nighthawk AC1900 WiFi Range Extender (Model EX700). I'll have our @CommunityHelps  team reach out to you, so we can assist with this.

Buy a good router2.

Remove extender2. For some odd reason I can't seem to find the the secondary or multiple SSID settings in order to enable it. So, every time you want to use it, you have to run the executable from the stick.

Check if the password for this network matches as your 2.4G network. #2 – Check If Your Router Supports 5GHz Bandwidth Re: Hitron CGN3ACR missing 2.4G & 5G multiple SSID settings I got an upgraded modem today, the CGN3ACSMR, and I configured it manually.

Can't find what you're looking for? And, I doubt that there has been any changes to it since it was developed or released. This version does not do 802.11ac networks, which are becoming more prevalent.

The firmware is the latest version, my laptop has an N adapter, the 5Ghz band is not broadcasting and I even tried manually adding the network SSID.

Not overly savvy with networking issues and was wondering if someone could help me out.

you're better off buying a router with external antenna" I think this is often sound advice - but my use case is straightforward enough that I'm happy to stick with the simpler "one box" solution.

12:32 PM ‎03-26-2015 Try reconnecting your device(s). I forgot to note that the 5G network shows up on my other devices such as tablets, phones and AppleTV... Just on the computer it won't show up... it used to... but not anymore. 08:00 PM

This will show, in list form and graphically, all of the routers that the laptop can detect. My R7000 has stopped broadcasting the 5g network on all my 5g capable devices. Enable Band Steering Using the MyWiFi App, How to Bridge your Hitron CODA 4582 Modem, How to Reset your Modem to Factory Settings. The 5G shows up on my iPhone, tablet, etc and USED to show up on my laptop, but now its not.. Yet another reason to buy your own router, so that you have full access to the security and encryption modes that you should be using to protect your network, and have the capability to use them. by 5g Light on router is lit solidly ( not blinking) but network is no where to be found to connect to. 08:22 PM 5G Stopped appearing on my devices as an available network. Go to Solution. Just ask! Unable to find 5G wireless signal on the new installed hitron modem.

Are you aware this install is broken? I can definitely assist you with secondary SSID setup.

‎01-22-2016 Are the network names different for both the 2.4 and 5 Ghz networks?

http://www.techspot.com/downloads/5936-inssider.html, ‎08-16-2015

- edited

I finally called Shaw support a few weeks ago and they couldn't trouble shoot the problem. That sounds really odd.

I got an upgraded modem today, the CGN3ACSMR, and I configured it manually.

It needs a 5g wireless adapter which you can install as a nano (flush so it doesn't break off) USB adapter like the one here: Shortly after setting this up I noticed that my 5 GHz network band name (both my original 5G and 5G_EXT names) would drop from being visible in all Mac & PC devices. It is possible your modem may be faulty and a swap is required. No WPA-2?

They sent out a tech to replace the modem last week.

team reach out to you, so we can assist with this.

The goal of the Rogers Community is to help you find answers on everything Rogers. However, by the next day the problem reoccurred with the replacement Hitron router. 03:37 PM. 03:34 PM Select 5G.

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