Try another CM600 modem to see if this happens with another modem. Unlike the company’s CM700 model, it does not incorporate the troublesome Intel Puma 6 chipset found in many higher-end cable midems, making it a more reliable choice. Might have a tech come onsite if possible. The Netgear CM600, another highly regarded 24×8 DOCSIS 3.0 cable modem, promises the same performance levels on the same speed tiers as … Well if your paying for 1Gb, you may want to hop into a CM1000 or CM1100 modem. The modem is supporting of near 900Mbps on the down. BUT this did not help the speeds. We hope you'll join the conversation by posting to an open topic or starting a new one. This topic has been marked solved and closed to new posts due to inactivity. Glad to hear you got it working properly! You said the connectivity issues with the arris had fixed themselves? ... Its also a bit of going from a 32x8 (arris) modem to a 24x8 (netgear) modem. Not quite the 1 gig I pay for but way better than the cm600 was. I have seen some people say they are running the Netgear MB8600 on Suddenlink are any of you? Let’s see if it holds. I'd try pulling that 4x splitter out of the line. But 400mbps with periodic connectivity issues is almost better than 20mbps. Seems to me that they're on the low side. Suddenlink → [Connectivity] netgear cm600. We also have a bear fence, whose wire I just noticed is run parallel to the coaxial cable. Whether you're simply surfing the web or streaming multiple HD videos simultaneously, you'll stay connected with speed and reliability. Minimum acceptable ranges are -8/10 dbmv to +8/10 dbmv. * Equipment rental fees vary by service providers. WiFi 6 Access Points and devices are the future of WiFi. Re: Suddenlink compatibility with Netgear modem None of the recommended modems that I checked had VOIP/telephone jack connection, which I require. maybe it is a bad modem. Plus, it removes your chances of picking the best SuddenLink compatible modem that suits your needs. many people use the CM600 with my ISP=suddenlink with no issues whatsoever. Is your cable ISP charging you every month just to use their modem? What specifically should I be asking suddenlink when I get them on the phone? The CM600 cable modem supports up to 960Mbps and can be used with your provider's fastest cable internet speed tiers. this can cause issues to. I've learned a lot. Now it’s 20 down and 2 up. E8C60286-7A77-4133-92BA-BA764A49D1F3.png ‏945 KB. Is this modem officially supported by your ISP? In fact, it is actually more expensive to rent for a whole year than buying your own modem. When installer left I was getting 600 down and 50 up. Modem Gurus. May not be combined with other offers. You get free 90 days of support from purchase date. uniqs 912: Share « [Rant] ... Just remember the Netgear CM600 is a 24 Channel Modem. The CM600 is ideal for XFINITY® Blast/Extreme Internet plans. Subscribe for Updates. Some ISPs require more channels for higher speeds. some devices will work up to -15dbmv to +dbmv but can have issues/drops. Be sure your using good quality RG6 coax abling. This topic has been marked solved and closed to new posts due to inactivity. I DO get the advertised 400Mbps when I swap the CM600 for my older SB6190, but I would ideally like to keep this CM600 since it's got a broadcom chipI've attached my modem status with signal levels. Subscribe for Updates. No one has confirmed reliable use with a CM1000 or greater. The NETGEAR CM600 High Speed Cable Modem provides a connection to high-speed cable Internet with speeds up to 960 Mbps. In fact, it seems to be the most frequently recommended one. Please see our Privacy Policy for more information. Limit one promo code per customer. 10% offer valid for one-time use on a single item only. if you continue to have issues, have suddenlink check your line as your power levels are to low. Thanks for your help guys! WiFi 6 Access Points and devices are the future of WiFi. Hopefully the ISP can help check all this. You're power levels are low. The DSL report test confirms this SB6190 has the puma 6 latency issue. I got the cm700 up and running. BR500 VPN Currently Experiencing Intermittent Connectivity Issues. Have the ISP check the signal and line quality UP to the modem. turns out the initial Suddenlink rep did not properly provision the CM600 with the 400mbps speed under my plan. Will be giving them a call later today. I’ve been having problems with my speeds and suddenlink recently. Be sure there are not coax cable line splitters in the between the modem and ISP service box. In the mean time, anyone got any ideas? I want to be as clear with them as possible, since a lot of their phone support staff seem to be not the most proficient at their jobs. click mynetgear at the top, register an account and your device, and use that route to contact support. Those are better suited for 1Gb services. Its also a bit of going from a 32x8 (arris) modem to a 24x8 (netgear) modem. we've been having the intermittent connectivity issue with it since we got it. The narrow profile of the CM600 lets you tuck it away behind other components and keeps your valuable shelf space open. May be applied to all NETGEAR products, excluding services and Meural products. that being said, you should hit faster than you are on the CM600. I've had the wrong provisioning sent to a modem before. Theres a 4 way splitter from the drop that the cable modem line is connected to. ‡ Maximum rate is derived from DOCSIS® 3.0 specifications and actual throughput will vary depending on the MSO provisioning and speed tier subscription. Check your cable Internet service provider web site for data speed tier compatibility. The CM1000, 1100 and 1200 are all Broadcom. They have a specific puma6 test to check devices and see if firmware fixes helped. Also check for extended runs, kinked coax, loose connections, etc. Will be switching the current four way to a two-way into a three-way . A Gigabit Ethernet port provides faster access and downloads. If anything, I was getting less than the typical 20mbps i had been getting at the end of the modem's RG6 run. Turning the bear fence off increases the signal level by about .1 dB so it doesn't appear like it's a major issue, but I will also re-run the coax cable at least 12 inches away from that wire just to be safe. NETGEAR makes no express or implied representations or warranties about this product’s compatibility with any future standards. Only first-time subscribers are eligible for this promotion. That way the modem is still getting the signal with only a slight reduction. I want to be as clear with them as possible, since a lot of their phone support staff seem to be not the most proficient at their jobs. 24/7 basic technical support provided for 90 days from purchase date, when purchased from a NETGEAR authorized reseller. IF the ISP sets the modem correctly and it doesn't work, modem could be faulty. As much as I like netgear products, arris makes a pretty decent modem. I would see if they could re-provision it. If that does not solve anything, I will be getting a replacement CM600 and CM500 and trying those. In addition to that, it is not even a secret that renting a modem is really expensive. Haven’t arrived yet. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. CableLabs DOCSIS 3.0 certified to work with Cable Internet Providers like XFINITY® from Comcast, Spectrum and Cox Internet plans. What specifically should I be asking suddenlink when I get them on the phone? A Gigabit Ethernet port provides faster access and downloads. Message 3 of 3 But I also don't want to do all of that if my modem is just faulty to begin with. You can unsubscribe from our mailing list at any time. However some ISPs may not fully support some older modems. We hope you'll join the conversation by posting to an open topic or starting a new one. that being said, you should hit faster than you are on the CM600. I pay for 400Mbps. You are already on our list. I just bought a cm700 to see if that will work. You'll also be the first to access NETGEAR offers and updates. What do you experts say? It works pretty well for showing issues. Let us know if the CM700 works for you. I recently upgraded from an Arris SB6190 afte learning about the puma 6 issues while dealing with some inconsistent connectivity with my cable internet. Customer support chat says it’s because I have a 24 channel modem when I need 32 with my type of service. Model: CM600|CM600 High Speed Cable Modem. You maybe able to use the NETGEAR MB8600 with Suddenlink. I’ve been having problems with my speeds and suddenlink recently. I will try running the modem directly off the drop tomorrow to see if that helped. Just don't google the # though, you'll get scam/con sites. I'm thinking this confirms that either this particular modem is faulty or my ISP has not properly configured my modem. If you have to split, you should do a dual splitter with one line going to the modem and the other going to another splitter if needed for tv's. No one has confirmed reliable use with a CM1000 or greater. The ideal range is -7dbmv to 7dbmv. On a lighly … This helped the signal levels tremendously. Here are some of the stats. This product not compatible with Cable bundled voice services. since you've got both devices, you could test them using dslreports modem testing. Considering running the cable line off the drop with a two way, then adding a three way to deal with the TV lines and hoping that increases the signal levels enough for the CM600 to work at 400Mbps. Like @FURRYe38 said, I'd check with the ISP on provisioning. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It is CableLabs® certified and with DOCSIS® 3.0 is 24X faster than 2.0. Have them make sure the FW on the CM600 is up to date. Model: CM600|CM600 High Speed Cable Modem. With speeds up to 960 Mbps and 24X faster than DOCSIS 2.0 devices, this High-Speed Cable Modem gives you speed to spare whether you are streaming or gaming. Customer-owned modems may not be compatible with certain cable networks. Below are the signal levels of the CM600 plugged directly into the drop. Some ISPs won't update FW on user owned modems. I am getting 400mbps now. Reply. https://i.imgur.com/Dq7lSQo.pnghttps://i.imgur.com/XXQpXpR.pngHere are the signal levels of the Arris SB6190, plugged in where the modem normally lives in the house. I've checked all connections from the drop to the house. When installer left I was getting 600 down and 50 up. Plus there are no monthly rental fees. Those connectivity issues resolved themselves by the time the CM600 showed up, but i gave it a shot to alleviate the latency issues I had with the SB6190.

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